Premier Relocations

They will trick you. They will quote you low amount initially. At the day of pick up, they guys who come for pick up will change the rate and get you signed. Their rate will be 3 times the rate quoted to you. At that time you do not have other option but agree with them since you are ready to move. They will OVERCHARGE you and you can not do any thing on the day of pick up. Their service will be bad. They will loose or damage your household stuff and find legal loopholes to avoid paying you. They will delay delivery of your stuff and cause immense inconvenience to you.
Don't contact them unless you are willing to go legal and fight till end. They have very bad BBB rating
https://www.bbb.org/us/nj/elmwood-park/profile/moving-and-storage-companies/premier-relocations-llc-0221-90173835/complaints.

Move size: 1 Bedroom Home Service cost: $15000

First let me start by saying they are absolutely not brokers. My experience with them was not only very professional, but also stress free and surprisingly easy. I think it's terrible when someone tries to give an honest company that really went out of their way for me a bad rap. My final cost was actually less than what I was quoted if you can believe that!! They were honest, hardworking, and went above and beyond for my family. Would highly recommend to anybody looking for an honest job at a very fair price.

Service cost: $2100

This company is the worst company. I understand that the quote they give you on the phone is just an estimate but we were grossly over charged. I went with them over another company because I had thought I would save some money. I was charged 1500 over what I was quoted. I excessively charged for packing material. They didn't even move my items into my hoe in California because they wanted to charge me 600.00 for a shuttle since they said they're truck wouldn't fit on my street. I had to rent a uhaul and have them load the items into it, then hire dome day workers to actually move my items into my home.The owner or who ever I spoke with on the phone was beyond unprofessional with me when I had an issue with the movers that came to my house. I wish I would have done better research when it came to choosing a moving company. They are liars and thieves. DO NOT USE THEM!! NEVER DO BUSINESS WITH THEM!!

Move size: 2 Bedroom Home Service cost: $3500

If it is possible to rate this company a zero I would. They moved my belongings from Florida to Utah and they are a complete scam. They were contracted through a broker that arranged everything for me. I was given an estimate for my things that totaled just under 4000lbs. Upon pickup the driver informed me what his truck weighed (no documentation to prove this) and then later sent me a weight ticket stating my stuff weighed 5000lbs. I thought this was high because before they came, we got rid of stuff that was on the estimate which totaled over 1000lbs from the estimate so we were expecting to be under the estimate, not over. Looking at the protect your move website from the DOT I found out I could demand a reweight at delivery. This was good to find out because 2 days before delivery they called and told me they I had to pay over $1200 extra to get my stuff because it weighed 6000lbs. how did my stuff gain 1000lbs while traveling. I informed them I wanted it weighed and on recorded phone calls, they refused. The driver that they contracted to do it didn't want any problems with his CDL so he agreed to have it weighed regardless of the companies wishes (against the law to refuse a reweigh). we went and got a certified weight, I had to pay the inflated amount to get my stuff after again being assured I would be refunded any difference by the company (again on a recorded phone call), we then weighed the truck again. My belongings weighed only 3320 pounds. A month later I am still fighting with them and they promise all this stuff if you give them 2 days or allow them to sleep on it, but nothing happens. I know have to fly to NJ to file a lawsuit against them because they refused to send me the arbitration agreement procedures that is stated that they have to provide in their contract. I have all signed contracts, certified weight tickets, and phone calls and they do nothing to remedy the situation. We haven't even started to talk about the number of my belongings that are missing or destroyed, but again they do not provide you with the claims information to get that taken care of. If you use this company, you will be sorry. Any positive review is left by a friend or family member. their BBB rating is horrible and they are now being investigated by the DOT for fraud.

Move size: 2 Bedroom Home Service cost: $4000

First off concerning the movers; very timely, polite and immediately started moving. Also, the tempature was quite cold, and it was snowing too!
Okay, now the actual complaint; The representative (John) that quoted the job was grossly inaccurate on the amount of time and manpower it would take to do the job, and I was quoted a price which at the end of the move was drastically higher than the price I was quoted. So, beware of the initial low quote only to be hit with a very high increase at the end of your move.

Service cost: $1850

This is a broker moving company. They will give you a low quote and seem appealing. I was scheduled to move on 7/29/16 from the East Coast to the West Coast. They did not show up. They kept lying saying the mover was on his way. He did not come and the company did not offer a reason. I am left scrambling to find a company. Do your self a favor and use a moving carrier not shady brokers. The stress of moving is enough without dealing with a company that lacks professionalism and integrity. Note how it is difficult to find reviews. That is a sign. When attempting to get a refund, I was put on hold, referred to "billing" who did not pick up and hung up on. Do not give them a deposit. Do not do business with them.

Service cost: $1875

I would be remiss if I didn't share what a mistake it was using this terrible moving company. Please do not use this company, they are dishonest, unreliable, and terribly difficult to deal with once they have your belongings.

Booking - they will low ball your estimate to get you to sign, then double, maybe triple your price once they have your belongings on the truck. Make sure you ask a lot of questions about the actual cost, fee's and surcharges because they are not upfront or forthcoming about them. Especially, if you try to use credit card on moving day - they will charge you hundreds of dollars (% of the total cost of your move) in merchant fee's. Also, have someone come to your home to give you an estimate, don't use their shady inventory website to calculate. That's what they want you to do so they can double, triple your cost because they know most underestimate how much stuff they have. I was quoted a price that they did not honor so I disputed the cost of my move and the owner was extremely rude, yelled, & threatened to hold my stuff hostage for 21 days.

Moving - crew showed up 4 hours late and three different people at the company gave me three different reasons as to why. They told me they were sending their best crew, but it took 4 guys over 10 hours to pack our small apartment. On top of having no idea on how to pack (they wrapped up small plastic spice containers one at a time and used multiple pieces of paper..another slick trick they do to take up more space on the truck), they damaged multiple items, left drawers filled, and just threw things in boxes with little regard. Any other alternative packing solution would have been better then using them.

Customer Service - just kidding.

Now, they will probably respond to this review saying they have no record of me or my move, which seems to be their standard response, but that's simply untrue. I have documentation, phone records, texts messages, etc to prove I actually used this company. Be careful before using their service and if you do, force them to be honest about what to expect.

Move size: 2 Bedroom Home Service cost: $7500

I am completely upset with the way the person came and tricked us during pick-up. He was counting small covers and small items as boxes and he came up with some calculation and said your total is 3 times what they estimated and asked me to pay 75% during pickup. I was told not to pay any amount by sales person during pickup and this is complete opposite. I felt like I was misguided.

Also they are rude and don't know how to talk to customers. When I contacted Sales person after pickup they are not responding.

I don't recommend this moving company to anyone!!

Move size: 1 Bedroom Home Service cost: $3000